Privacy & Data Protection Policy

BME Voices Talk Mental Health is committed to protecting your privacy. This policy explains how we collect and use the personal information you provide to us whether online or via phone, mobile, e-mail, letter or other correspondence.

By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

GDPR

The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimise the possibility of theft and fraud. These regulations include provisions for the following areas:

  • The right to be informed:
    Organisations must publish a privacy notice, in addition to explaining transparently how they use this personal data.
  • The right of access:
    Individuals will have the right to demand details of any of their data that an organisation may hold. This information must be provided within one month of request at no charge to the individual.
  • The right to rectification:
    If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the organisation that holds the information has passed any of that information to third parties. The company must inform the third party of the correction and inform the person which third parties have their personal data.
  • The right to be forgotten:
    A person may request the removal of his or her personal data in specific circumstances.
  • The right to restrict processing:
    Under certain circumstances, an individual can block the processing of his or her personal data.
  • The right to data portability:
    A person can access their data for their own use anywhere they prefer.
  • The right to object:
    A person can object to the use of their personal data for most purposes.

Personal information

Any collected personal information will not be sold or disclosed to any person or party. Your personal information will only be used to communicate our news and events to you as well as to inform you of booked or cancelled events and in relation to payments for events.

We may share your information with our trusted suppliers. These are trusted partner organisations that work with us in connection with our organisation’s purposes. All our trusted partners are required to comply with data protection laws and our high standards and are only allowed to process your information in strict compliance with our instructions.

We will always make sure appropriate contracts and controls are in place and we regularly monitor all our partners to ensure their compliance. We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation. We do not share your information for any other purposes.

Links to other websites

We may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites.

Payments

All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider’s privacy policy at https://stripe.com/gb/privacy

We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Passwords

You are responsible for keeping the password you use for accessing your account on our website confidential; we will not ask you for your password.

Your email address and password are the methods used by us to identify you and so are very important. Any breach of security of your email address and password should be notified to us immediately.

Email newsletter

If you choose to join our newsletter mailings (which are sent via email), the email address that you submit to us will be stored in Mailchimp, which we use for our email marketing.

We consider Mailchimp to be a third-party data processor. You can review the provider’s privacy policy at https://mailchimp.com/legal/privacy/.

The email address that you submit will be stored within Mailchimp’s database but not in any of our internal computer systems.

Your email address will remain within our Mailchimp database for as long as we continue to use this platform for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email.

When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you buy a ticket to one of our events your email address will be added to our newsletter mailing list and stored in our Mailchimp database (see above).

If you provide us with your email address through the process of buying a ticket to one of our events, we will also store your email address on our internal computer systems for the purpose of corresponding with you about the event you have purchased a ticket for and occasionally about other events within our schedule.

Data breaches

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, BME Voices Talk Mental Health shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).

Changes to the policy

This policy replaces all previous versions and is correct as of the date at the end of this web page.

We will regularly review and update this Privacy and Data Protection Statement and will update, modify, add or remove sections at our discretion. Any changes will be notified to you through on this page. Your continued use of our website, any of our services and/or the continued provision of personal information after we have posted the changes to these terms will be taken to mean you are in agreement with those changes.

Your rights

You have the right to:

  • request a copy of the information we hold about you;
  • update or amend the information we hold about you if it is wrong;
  • change your communication preferences at any time;
  • ask us to remove your personal information from our records;
  • object to the processing of your information for marketing purposes; or
  • raise a concern or complaint about the way in which your information is being used.

If you wish to find out more about these rights or obtain a copy of the information we hold about you, please contact us by email on info@bmevoices.co.uk. We are a small organisation and are not required to have a designated Data Controller.

Privacy queries

If you have any questions or queries about this Privacy and Data Protection Statement, please contact us on the email address above.
Date of publication: 1 November 2020
Date of any updates: none

For independent advice, you also have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF: Telephone: 0303 123 1113 or 01625 545 745 www.ico.org.uk

This website is owned and operated by BME Voices Talk Mental Health. Please direct all enquiries to:
Email: info@bmevoices.co.uk
Address: BME Voices Talk Mental Health, Office 31414, PO Box 6945, London W1A 6US